Frequently Asked Questions
Everything you need to know about gear, shipping, and returns.
What is your return policy on boards and bindings?
We offer a 30-day return policy on all unused equipment in its original packaging. Please note that mounted bindings are considered used and cannot be returned.
Do you offer free shipping within Canada?
Yes, we provide free standard shipping on most orders over $99 across Canada, excluding oversized items like surfboards and some heavy-duty travel bags.
How do I know which snowboard size is right for me?
Size depends on your height, weight, and riding style. Check our comprehensive Size Guide on each product page or contact our experts for a personalized recommendation.
Can I pick up my online order in-store?
Absolutely. Select 'In-Store Pickup' at checkout, and we will notify you via email as soon as your gear is ready at our Vancouver location.
Do you provide professional waxing and tuning services?
Yes, our in-store shop offers full tuning, waxing, and repair services for snowboards and skis to ensure your gear is mountain-ready.
Are your products covered by a warranty?
All products are covered by their respective manufacturer warranties. If you experience a defect, contact us and we will help facilitate the warranty process with the brand.